Persistent or Annoying?

I was recently visiting an established client and saw the opportunity to “Drop In” on a potential client that I had been repeatedly trying to contact. Why wouldn’t you, I hear you ask? I approached reception and Introduced myself and asked to speak to the Principle of the College (Let’s call her Bernie for Anonymity sake) and was told to wait in reception. After 2 minutes of waiting, out storms this petite lady with a decidedly angry expression and the first words out of her mouth were; “I don’t know you, I don’t know your company and I never asked to see you!” Well, the consummate professional that I am, I didn’t balk at this onslaught and asked her for 5 minutes of her time. It was wasted by the way, but I’ll explain why. For those who study body language or NLP I could instantly tell that “Bernie” was not giving an inch; with her crossed arms and crossed legs, coupled with the etched scowl. It turns out that my calls to her off...