Grant Stanley Consulting

Five reasons why emotional intelligence matters right now An emotionally intelligent workforce can help organisations meet many of their current challenges. Managers who are high in EI can help the business drive through change, stimulate innovation and get the best and most inspired performance from its people. Emotional intelligence is however a tool that is under-used and often widely misunderstood within the corporate environment. Managers are suspicious of the very word ‘emotion’ and often feel it has no place in a fast-paced competitive climate where tough decisions are being made on a daily basis. It’s important to recognise however, that being emotionally intelligent isn’t about being emotional – it’s about being able to manage yourself better and get the most out of your team while also paying attention to their welfare and individual needs. Here I share five reasons why emotional intelligence should form the backbone of every manager’s tool-kit: 1. It makes ...

I was recently visiting an established client and saw the opportunity to “Drop In” on a potential client that I had been repeatedly trying to contact.   Why wouldn’t you, I hear you ask?   I approached reception and Introduced myself and asked to speak to the Principle of the College (Let’s call her Bernie for Anonymity sake) and was told to wait in reception.   After 2 minutes of waiting, out storms this petite lady with a decidedly angry expression and the first words out of her mouth were; “I don’t know you, I don’t know your company and I never asked to see you!” Well, the consummate professional that I am, I didn’t balk at this onslaught and asked her for 5 minutes of her time.   It was wasted by the way, but I’ll explain why.   For those who study body language or NLP I could instantly tell that “Bernie” was not giving an inch; with her crossed arms and crossed legs, coupled with the etched scowl.   It turns out that my calls to her off...